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Recruitment and selection process in hotel industry

Recruitment and selection in hospitality and tourism

Unit 18 Human resources management Assignment — Hilton Unit 18 Human resources management Assignment — Hilton Program BTEC Higher National Diploma in Business Unit Number and Title Unit 38 Business Event Management QFC Level Level 4 Introduction Human resources management deals with the efficient handling of the most important resources in the organization and particularly it is important function for the service industry where he product offering is highly intangible and the service provided by the staff is only source of recall and loyalty in the customers pichault et al, 2008.

The study basically aims to discuss the various aspects of the human resources management in the hotel industry and more particularly hilton group recruitment and selection process in hotel industry hotels. The concept of the hrm and the planning of the human resources had been discussed along with focus on the understanding of the recruitment and types of selection process including job description and specifications at hilton hotels.

Hilton is worldwide hotel chain and particularly in london it is very popular among the tourists due to its location of hotels as in stansted in london that is proximity to airport and connected to city through trains and road routes. The company is planning to open more hotels as one in stratford city and faces competition from sheraton and holiday inn. Lo 1 understand the human resources management Hilton hotels stratford is the part of the international hotel chain consisting of fully serviced hotels and resorts located around the world.

The organization presently operates in around 78 countries with more than 540 hotels and resorts and it runs either through company ownership, company management or through franchising arrangements. Hrm is the related to the management of the human in the organization and as in case of hilton hotels stratford which services more than 8 million visitors each day it s a crucial function josephat, 2011. The human resources management function in the whole global organization is concerned with planning, forecasting, recruitment and selection, training and development deployment, maintaining budgets and employment contracts, motivating and maintaining exit with more than 100000 employees in the organization chugh, 2014.

The human resources in hilton hotels stratford are concerned with various important functions in the organization lynn, 2015.

  • The employment laws in the country as in uk are in protecting the rights of the employees working in the various employment settings in the country;
  • They combine their professional approach with a personal touch and have great insight into the profile we are looking for;
  • Points to be remembered during interviews Interviewers should only talk around 20 percent of the time; the remaining time should be filled in by the interviewees.

The primary focus is on the planning of the human resources at hilton hotels stratford which involve through analysis of the current resources and forecasting the need. As the new hotel will have 50 rooms along with various other facilities like parking, laundry, gymnasium, barber facilities, etc thus it must plan and forecast its human resources needs first.

  • The human resources planning for the hilton hotels stratford can be done through involving in the following stages as shown below;
  • This increases the chances of company loyalty.

The recruitment involves the attracting of suitable employees and the selection deals with the analysis and matching of the individual specifications to job specifications and placing them in various positions in the company. As hilton hotels have good image in the hotel industry, it will be well capable of attracting suitable and highly experienced and qualified personnel for various jobs through advertising for the posts josephat, 2011. The training and development function of the hilton hotels stratford will focus on enhancement of the productivity of individuals, teams and the entire organization through focusing on competencies and skills enhancement.

Motivation of the staff is a necessary function in order to perform for attainment of desired outcomes and the ultimate goals of hilton hotels stratford.

Thus motivating the employees is linked to the psychological process of improving the commitment of the employees towards the performance and thus leading to reduction of absenteeism and enhanced productivity of employees and thus the entire organization. Compensation or benefits is an important aspect of motivation and it related to employee needs fulfillment chugh, 2014.

Unit 18 Human resources management Assignment – Hilton

The organization as hilton hotels stratford must also be responsible to the maintenance of the human resources function of the organization as through maintaining good relationships with employees through allowing an environment of open recruitment and selection process in hotel industry and taking care of their safety, health and well being foot et al, 2016.

Hilton hotels stratford will focus on showing concern towards the employee and provide them with security or safety needs along with adequate compensations as concerned with lower order needs in order to generate dedicated and high performing workforce for the organization sulich, 2016. This will help hilton hotels stratford in order to generate good image in the industry as through enhancing customer satisfaction through high performing and dedicated workforce. The human resources maintenance is also concerned with the management of the exit of the employees leaving the organization for personal or other reasons lynn, 2015.

The human resources planning for the hilton hotels stratford can be done through involving in the following stages as shown below: Thus the organization must need to recruit, train, motivate and maintain the high performing and dedicated workforce at hilton hotels stratford in order to attain overall goals chugh, 2014.

Inventory of present human resources- the organization hilton hotels stratford may have certain employees including top managers from its parent organization in order to allow better marketing planning and development. The succession and transfers are essential in any organization which helps in development of the new project of the organization as hilton hotels stratford in this case pichault et al, 2008.

How to Hire and Recruit for the Hospitality Industry

Forecasting demand and supply- the company hilton hotels stratford may forecast the demand of the employees as required for the various facilities in the organization like car parking, barber, gymnasium, restaurant, etc along with the number of the staff required in each category as for example 50 waiters and 40 room service staff sulich, 2016.

Estimation of gaps- the company may analyze the human resources that need to be recruited and selected for the various job positions through analysis of the gaps between the existing and the required manpower foot et al, 2016. Final human resources plan- hilton hotels stratford will develop a plan of the employees required for the vacant positions along with the job description and specifications required to fill in that job position josephat, 2011. The resources plan will include various job positions recruitment and selection process in hotel industry this will b followed by recruitment advertisement and selection of suitable employees by hilton hotels stratford.

Monitoring, control and feedback- the whole process of the human resources planning at hilton hotels stratford must be monitored in order to develop competent organization with focus on the incorporation of the culture, procedures and competencies like that of the parent organization along with proper planning and selection of the human resource in the new hilton hotels stratford and if need be, changes in the plan may be incorporated to improve the efficiency and productivity chand, 2015.

Lo2 understand the impact of employee relations and employee law on human resources management in service industry 2. The present state of the employment laws in the uk, where the new hilton hotels stratford is planned, is quite robust and the company is supposed to be concerned towards the customer satisfaction as towards the satisfaction of the employees.

Hilton hotels ensures to abide by the laws of the country while also allowing autonomy to its employees and inclusion in the decision making situations in the organization pichault et al, 2008.

Hilton hotels also believe in the democratic style in management of relationships with its employees so that the concern of both the employer and employee are taken in to consideration thus generating significant benefits for both of them in the employment relationships.

Hilton have developed a culture towards the empowerment of its employees and the distribution of the decision making and the leadership powers in order to allow more productivity for the organization josephat, 2011.

  • Self-employed manager Besides the various vacancies Horeca Partners offers a unique and successful option where we are looking for hospitality entrepreneurs who want to operate a hospitality business on an independent basis;
  • The concept of the hrm and the planning of the human resources had been discussed along with focus on the understanding of the recruitment and types of selection process including job description and specifications at hilton hotels.

The organization has an open environment so the employees may involve in negotiations and collective bargaining activities mathis et al, 2008. This is in line with the employee relationship scenario in the uk, where the interest of both the employer and the employee are given considerations.

Hilton hotels thus allow a win-win approach for both the parties at negotiations in order to drive the productivity and the customer services orientation in the organization while this approach has also helped in the decline of the turnovers at hilton. The hilton hotels have a clearly defined vision along with the clarity of job responsibilities and individual goals help in maintaining high employee morale and motivation lynn, 2015. Also hilton hotels have strong grievance redressing mechanism where any of the employee issues are sorted with utmost priority.

The organization pays keen attention that all the members work strictly in the legal premises and perform their duties lawfully. The organization has created an obligation on all its employees to follow the rules and the procedural guidelines to avoid any punishments or lawsuits. While formulation of the human resources policies and the guidelines the laws of the country of the operations as uk in recruitment and selection process in hotel industry of hilton hotels stratford must be taken in to account.

The organization as hilton hotels stratford must follow the legislations and the laws in the country where it operates.

Recruitment and Selection

As the human resources are the necessary elements of all the aspects of functioning of the organization including hilton hotels thus the laws in the country uk has profound impacts on the human resources management in the hilton hotels and has impacted almost all the aspects of human resources like recruitment, selection, training, etc josephat, 2011. As seen in case of the recruitment function of the human resources management at hilton hotels, the company has to conduct the recruitment and selection as per the employment laws at uk.

Under the minimum wage act, 1998 in uk all the employees at hilton hotels over 21 years must be provided individual along with provision of 28 paid leaves and the working hours should not be extended above 48 hours in a week as per working time regulations act, 1998 until the candidate accepts to foot et al, 2016.

Also hilton hotels has to adjust the working patterns in order to allow the rights of the employee as per the employment laws in the country and allow the right to flexible working of the employees. The female employees in particular are allowed to leave the organization in order to undertake the child care duties on a temporary basis as per the employment laws in uk. Thus the hilton hotels must consider as in case of uk employment laws of the relevant country in order to undertake staffing and other human resources function in its organization and must abide by the laws and acts applicable pichault et al, 2008.

The employment laws in the country as in uk are in protecting the rights of the employees working in the various employment settings in the country.